ISO 9001 - Quality management
ISO 9001 is a household name in almost every sector: it is the globally recognised standard in the field of quality management.
ISO 9001 is published by the International Standardisation Organisation (ISO), created through cooperation between organisations worldwide and applicable in countless companies. In the Netherlands, the standard is published by NEN with the full title NEN-EN-ISO 9001.
ISO 9001 is a standard used by many organisations to improve and strengthen their quality management system. Implementing this standard helps organisations develop standardised processes that meet the requirements of customers, laws and regulations and other stakeholders.
One of the main benefits of ISO 9001 is the continuous improvement of processes. This means that organisations constantly strive to optimise their processes to achieve better results and meet the needs of their customers. This results in fewer errors, less wasted resources and greater efficiency.
Another key benefit of ISO 9001 is that it enables organisations to be risk-oriented. This means organisations can focus on the most critical areas of their business and manage risks to minimise the likelihood of unforeseen events. This results in more sustainable growth for the organisation.
Why ISO 9001?
The power of ISO 9001 is visible on several levels. Using the Plan-Do-Check-Act cycle (PDCA cycle), you continuously work on improving the internal organisation while attracting more new customers, increasing your turnover and satisfying your existing customers.
The benefits of a quality management system for your organisation
Increasing customer satisfaction
With the processes you put in place to improve your quality management, you serve your customers in the best possible way - from manufacture to support. You lay the foundations for satisfied and loyal customers by continuously meeting and even exceeding their expectations.
Demonstrable quality
With ISO 9001 quality management, you demonstrate to your customers and other stakeholders that you control processes in such a way that you can systematically and reliably deliver products and services that meet customer requirements and comply with relevant laws and regulations.
ISO 9001 also focuses on improving collaboration with stakeholders, such as suppliers and customers. This ensures a more effective supply chain and leads to higher customer satisfaction. Moreover, by implementing ISO 9001, organisations can demonstrate compliance with laws and regulations, resulting in more opportunities for the organisation and attracting valuable customers.
Another key benefit of ISO 9001 is staff motivation. By setting clear goals and implementing standardised processes, employees feel more committed to the organisation and are more motivated to perform their work. This leads to higher productivity and higher quality of the organisation's products and services.
ISO 9001 is an important standard for organisations that want to focus on quality management. Implementing ISO 9001 helps organisations improve their processes, manage risks and work better with their stakeholders. The result is higher customer satisfaction, more opportunities for the organisation and sustainable growth.
Do you already have the CyberManager?
If you already have the CyberManager in use, you can easily add the ISO 9001 dashboard to your existing set of standards and link it to your existing measures. The ISO 9001 dashboard then becomes active immediately.